Refund policy

At Gia Bella Boutique, we want you to love every purchase. If something isn't quite right, we're happy to assist with eligible returns. Please read our policy carefully before requesting a return.

Return Eligibility

We currently accept returns only for orders shipped within the United States. At this time, we are unable to accept returns for international orders.

To be eligible for a return, your item must:

  • Be unworn, unwashed, and in its original condition.

  • Have all original tags attached.

  • Be returned in the original packaging, including the clear garment bag with the SKU label (when applicable).

  • Be free of makeup, deodorant, perfume, smoke, pet hair, stains, or any other signs of wear.

Items that do not meet these requirements may be refused or subject to a 20% restocking fee.

Return Timeframe

To request a return, please contact us within 7 days of your order being delivered.

  • The return window begins on the day your tracking information shows your order as delivered.

  • If your order arrives in multiple shipments, the 7-day return window begins after the final package has been delivered.

  • Once your return request has been approved, your item(s) must be shipped back within 7 days.

Returns sent without prior approval or outside of the stated timeframe may not be accepted.

Non-Returnable Items

The following items are final sale and cannot be returned or refunded:

  • Beauty products

  • Bodysuits

  • Face masks

  • Intimates and lingerie

  • Jewelry

  • Swimwear

  • Clearance and sale items 

  • Gift cards

Return Shipping

Customers are responsible for return shipping costs unless:

  • You received a damaged item.

  • We sent you the wrong item.

Original shipping charges are non-refundable.

For your protection, we recommend using a trackable shipping service, as Gia Bella Boutique is not responsible for returns lost in transit.

Refunds

Once your return has been received and inspected, please allow 5–7 business days for your refund to be processed.

Approved refunds will be issued to your original method of payment. You'll receive an email notification once your refund has been completed.

If your return does not meet our return requirements, it may be denied or subject to a 20% restocking fee.

Damaged or Incorrect Items

We carefully inspect every order before it ships. If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please include:

  • Your order number

  • A brief description of the issue

  • Clear photos of the item and packaging

We'll work with you to make it right as quickly as possible.

How to Start a Return

To begin a return, please contact our customer support team at shopgiabellaboutique@gmail.com before sending your item back.

Include:

  • Your order number

  • The item(s) you'd like to return

  • The reason for your return

If your return is approved, we'll provide you with the return instructions.

Questions?

If you have any questions about our Return & Refund Policy, we're always happy to help. Please contact Gia Bella Boutique's customer support team, and we'll be glad to assist you.